Fryd Refund & Return Policy
At Fryd, we are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a smooth experience. Please read the following guidelines carefully.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
✅ The product must be unused, unopened, and in its original packaging.
✅ The return request must be made within 14 days of receiving your order.
✅ Products that are defective or damaged upon arrival are eligible for a replacement or refund.
✅ Proof of purchase (order confirmation or receipt) is required for all returns.
🚫 Non-Returnable Items:
- Opened or used products
- Items purchased from third-party sellers or unauthorized retailers
- Clearance or promotional items
2. How to Request a Return or Refund
To initiate a return or refund, follow these steps:
1️⃣ Contact Us – Email our support team at [Your Support Email] with your order number, a description of the issue, and clear photos if the item is damaged or defective.
2️⃣ Approval & Instructions – Our team will review your request and provide return instructions if applicable.
3️⃣ Ship the Product – If a return is required, send the product back to the address provided. Customers are responsible for return shipping costs unless the item is defective.
4️⃣ Processing Your Refund – Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
3. Exchanges & Replacements
If you receive a damaged, defective, or incorrect item, we offer a free replacement. Simply contact us within 48 hours of delivery, and we’ll arrange for a new product to be sent to you.
4. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
✅ Check your bank statement.
✅ Contact your payment provider, as some banks take time to process refunds.
✅ If the issue persists, reach out to us at [Your Support Email].
5. Order Cancellations
You may cancel your order within 24 hours of purchase for a full refund. Once an order has been shipped, it cannot be canceled.
6. Contact Us
For any questions regarding our refund and return policy, feel free to contact our customer support team at:
📧 Email: [ sales@frydchocolate.com ]
📞 Phone: [Your Support Number]
We value your trust in Fryd and strive to provide the best experience possible! 🌿🚀